Frequently asked Questions

How discreet/neutral are your shipments?

We ship your order in a plain manilla envelope or a brown cardboard box. Kratom is not mentioned.

How long do you need for answering emails?

Monday-Friday you can usually expect a same day answer, unless your email is received later than 15.00 or needs a complex reply.

Can I order larger quantities than offered in the shop? B2B?

Yes of course you can! If you own a Kratom business and are looking for a supplier, just contact us through the contact form or directly via email contact@kratom.eu.

Is Kratom legal?

We only ship Kratom to countries where it is currently legal, ofcourse laws change frequently and we keep ourselves as up to date as possible, we recommend you check the legality in your country before ordering with us.

Can my order be packed in smaller units?

We are sorry but no. Because of the high extra effort this would take, it is not possible. If you would like to get small units, please order them as offered in the shop.

I really like kratom.eu, how can I support you?

First of all thank you so much for the support! Besides buying at kratom.eu you could recommend us to friends or through the internet. You can also help us through rating our products or shop.

Can I get free Samples?

We do not offer free samples as we offer a large selection of sizes in our shop. Sizes start at 10g and we have a 10 euro minimum order (not including postage). Why not try one of our sample packs to get a feel for our products?

I don´t receive any emails (order/payment/shipment confirmation). Why?

Please check your spam folder and if you cannot find it then please double check that the email address you provided us doesn't have any spelling mistakes. If the mail is not in the spamfolder and the address is correct then your mailbox is full and you have to delete some old mails or buy more space. After deleting some mails write to us and ask for a new mail/order confirmation. if you made an account with us when you placed your order you can find information on your previous orders.

From where is my order shipped?

We ship from the DHL/ Deutsche Post distribution centre in Aachen, Germany.

How discreet/neutral is the packaging you are using?

We ship your order in a plain manilla envelope or a brown cardboard box. Kratom is not mentioned, only the return address for Mambog UG incase the package cannot be delivered.

Why are the shipping costs so high for orders that are shipped with Deutsche Post?

Deutsche Post have higher shipping costs than DHL as they usually provide a faster delivery service.

Can I track the shipping status of my order?

When your order is ready to be dispatched you will receive an email with a tracking number, please bear in mind that the tracking will not be activated immediately as we take all orders to the post office after 15.00.

How long does it take until I receive my package?

We ship orders the same day we receive payment or proof of payment Monday-Friday. Deutsche post aim to deliver the next day but can take 2-3 working days. With DHL you can usually expect to receive your order within 1-3 working days. Please keep in mind that once we have handed your order over to the post office, we have no influence on the delivery time. It is not possible for us to speed up this time frame. In the unlikely event that you haven't received your order within 7 working days of shipment, please contact us so we can investigate with the courier and resend your order if necessary.

My package is already a few days longer on the road than assumed. What is happening and what can I do?

Please keep in mind that once we have handed your order over to the post office, we have no influence on the delivery time. It is not possible for us to speed up this time frame. In the unlikely event that you haven't received your order within 7 working days of shipment, please contact us so we can investigate with the courier and resend your order if necessary.

Do you also ship to countries outside Europe/the EU?

At the moment we only ship to countries within the EU.

Will my order be posted into my mailbox or do I have to sign for it?

Orders with DHL require a signature for the package, if you are not at home, then it is possible they leave your package with a neighbour, or take it to the nearest DHL office for collection. When you collect your package don't forget to take your ID with you and cash if you ordered via cash on delivery. Deutsche post does not require a signature and if it fits they will put the package in your mailbox, if this is not possible then they may leave it with a neighbor or take it to the nearest Deutsche Post office. Please make sure your name is clearly marked on your post box or door bell, If there is no name that matches the address label your item may not be delivered.

Do you also deliver to packing stations?

Yes this is no problem, please provide us with your packstation number and customer number when placing your order.

Which shipping companies do you use?

We ship with DHL and Deutsche Post.

When do I receive my shipping confirmation?

When your order is ready to be dispatched you will receive an email with a tracking number, please bear in mind that the tracking will not be activated immediately as we take all orders to the post office after 15.00 Monday-Friday. If you haven't received this then please check your spam folder and if you cannot find it then please double check that the email address you provided us doesn't have any spelling mistakes. If the mail is not in the spamfolder and the address is correct then your mailbox is full and you have to delete some old mails or buy more space. After deleting some mails write to us and ask for a new mail/order confirmation. if you made an account with us when you placed your order you can find information on your previous orders.

Where do your products come from?

We source our products directly from the manufacturer in the country of origin.

How can I write a review for a product?

If you created a customer account when placing your order you can provide a review. Just go to the product site in our shop and choose the tab “review” and “create a new one”.

I wrote a review but cannot see it! Why?

Due to legal reasons we must first check each review to make sure it does not go against our terms of service. If a review meets our terms of service then it will be posted, regardless of whether it is positive or negative.

What payment methods do you offer?

Available payment options are bank transfer, or cash on delivery if your delivery address is in Germany. You can send us a screenshot of your proof of bank transfer before 15.00 monday till friday and we will ship your order the same day, If you do not send a screenshot your order will be shipped when we have received payment. Order sum for screenshots must be less than 100€.

Why can´t I pay with Paypal or something alike

Unfortunately Paypal does not allow Kratom vendors to use their services. We hope to add further payment options in the future.

How safe is my data?

The transfer of data on kratom.eu is completely SSL encoded. Your data is saved on encrypted Servers and will not be passed on to third parties.

Do you offer promotions or discounts? Where can I find these?

New customers receive a ‘welcome discount’, this is generated automatically if your order is above 50 euros. if you would like further information about promotions and available discounts then please sign up to our newsletter.

How often do you send newsletters?

Our newsletter is sent 4-8 times a year. This information is non-binding and can change.