Frequently asked Questions (FAQ) about Kratom

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Also, write honest product reviews and a shop review – this helps other customers and us.

If you want to support our cause on a political level, you can support the European Kratom Alliance (EKA) with a donation. The EKA advocates for sensible and responsible regulation of kratom.

Please first check your spam or junk folder – sometimes messages from the shop end up there.

If you can't find anything there either, please contact us via WhatsApp or by email at contact@kratom.eu. Please provide your name and email address so we can quickly identify your request.

We ship all orders directly from our warehouse in Aachen (Germany). We hand over your packages to DHL/Deutsche Post from Monday to Friday, from where they are then transported to you.

We ship kratom within Germany using DHL Paket and Deutsche Post Maxibrief (registered mail). Outside of Germany, for example when someone orders kratom in Austria, we ship with DHL Paket.

Our packaging is completely neutral: there is no indication of kratom on the envelopes or packages. Apart from the shipping label, you will find no information about the contents, and the sender is listed only as a German company.

For every order, you will receive a shipping confirmation by email. In this email, you will find a tracking code that allows you to track your shipment at any time.

The delivery time depends on the shipping method and the destination country. After receipt of payment, submission of a transfer receipt, or for cash on delivery orders placed before 3:00 PM, we hand over your package to DHL/Deutsche Post on the same day.

Currently, for DHL Paket Germany:

• ~70% of shipments: delivered the next business day
• ~95% of shipments: delivered within two business days
• ~5% of shipments: take three days or longer

We have listed the approximate package transit times on our shipping information page.

If you have not received a shipping confirmation, please contact us directly. If your package is in transit and there has been no movement for 5 business days, we can initiate an investigation. Contact us – we will take care of it.

We deliver to all countries listed in our shipping table. Check the current list here.

If your country is not listed, please contact us – we may be able to find an individual solution.

DHL and Deutsche Post deliver contactless. You do not have to sign anything.

DHL packages usually go to the nearest parcel shop if you are absent. Registered mail from Deutsche Post usually lands directly in the mailbox.

Yes, we deliver to DHL parcel lockers and post offices. For this, you need a DHL customer account.

When ordering, please enter your post number and the address of the parcel locker or post office correctly:

Shipments via Deutsche Post can only be sent to parcel lockers, not to post offices.

You will receive the shipping confirmation by email as soon as your package is packed and the shipping label has been created. The handover to the parcel service takes place on the same day.

If you have not received an email, please check your spam folder or your email address. If you have any problems, please contact us.

If you order and pay by 3:00 PM on weekdays, we will ship your package on the same day.

We do not offer classic express shipping. However, DHL packages usually arrive the next business day.

Alternatively, you can choose registered mail shipping with Deutsche Post – which is more convenient for some delivery areas. Especially in big cities, it sometimes happens that parcel couriers do not ring the doorbell but deliver directly to a parcel shop. In this case, Deutsche Post registered mail is a good option since it is delivered to the mailbox.

Our products come from the kratom wholesaler bigtrea® B.V., which stands for safe and high-quality kratom. This allows us to guarantee consistent quality and reliable supply.

If you have purchased the product from us and have a customer account, you can review it. Simply go to the product page, open the “Reviews” tab, and select “Create new.” You will also receive a reminder email with a link a few days after your order.

Unfortunately, this is not possible for guest customers, as you must be logged in to leave a review.

All reviews are checked before publication. This complies with legal requirements and ensures that no content violates our terms and conditions.

However, it does not matter whether the review conveys a positive or negative impression of the product. 

Yes, our kratom is tested before sale for heavy metals, contaminants, and mitragynine content.

You can find more information here.

Yes, we follow a clear hygiene concept: Our employees wear protective clothing and hair nets, and hand disinfection is mandatory.

All work surfaces and equipment are made of stainless steel and are cleaned thoroughly every day.

Store kratom in a cool, dry, and light-protected place – ideally in a tightly sealed container. Please keep out of reach of children.

You can find more information here.

A full spectrum extract contains the entire natural alkaloid profile of kratom – that is, all active compounds in the original ratio as in kratom powder.

A "Mitragynine Enhanced" kratom extract mainly contains the alkaloid mitragynine. Other alkaloids are deliberately reduced. This creates a different dynamic than a full spectrum extract.

You can pay by advance payment (bank transfer). For deliveries within Germany, we also offer cash on delivery (payment upon delivery).

For orders up to €100, we also accept a screenshot or photo of the transfer receipt. This allows your package to be shipped immediately.

Yes, if your transfer reaches us by 3:00 PM – fastest via real-time transfer.

Alternatively, for orders up to €100, you can send a screenshot of the transfer receipt by 3:00 PM via email. Then we will ship immediately.

Unfortunately, PayPal and similar providers refuse payments for kratom products. However, we continue to strive to offer you as many convenient payment methods as possible.

Very secure: Our website uses full SSL encryption. We store your data encrypted on servers in Germany and only share it when legally required.

Additionally, we comply with legal retention periods, such as for invoices.

We regularly offer promotions and discounts: new customers automatically receive a discount, and every newsletter includes discount codes.

You can find more promotions on our homepage or in the news. Also follow us on our social media channels for additional offers:

• X (Twitter)
• Instagram

You can find the sign-up for our newsletter on the homepage in the green box directly above the footer.