In these cases, it often helps to check your own spam folder. If there are no emails there either, we recommend checking the email address you entered for any typing errors. If the spam folder does not contain any emails and the address is 100% sure to be spelled correctly, in 99% of cases the storage space in your email account is full! Please delete old or unimportant emails and free up space, then contact us so that we can resend the email. It is not enough to simply free up storage space, the mail must be resent by us! If this does not lead to the desired result, our support team is always available at contact@kratom.eu and will resend the email or the content to another email address you have provided. If you have a customer account with us, you can also create an overview of your orders yourself by logging in. The total and order number should be displayed, and you can also find the bank details on our site.

No, that is not possible.

Our customers receive a shipping confirmation e-mail for every order. In this mail you will find a tracking code with which the shipment can be tracked. As soon as your order has been packed and the shipping label has been generated, you will receive a shipping confirmation with the corresponding tracking number. Your parcel will then be handed over to the parcel service afterwards, but on the same day.

There is nothing about kratom on our parcels. Apart from the shipping label, there is nothing on the envelopes/packages. The sender stated on the label is a German company.